Terms and conditions
Overview
Welcome to the Šilelis online store.
These Terms of Service govern the use of the online store and website services. The terms "we," "us," and "our" refer to UAB Sponge, operating the trade name Šilelis, the online store, and the website https://silelis-lt.myshopify.com.
Šilelis operates this online store, including the information, content, features, tools, products, and services provided therein, to offer customers a convenient shopping experience. All of the foregoing is hereinafter referred to as the "Services."
Our online store operates on the "Shopify" platform, which helps us provide e-commerce services.
By using our website, browsing the online store, placing an order, or purchasing goods, you agree to comply with these Terms of Service, as well as our Privacy Policy and other rules and policies published on the website.
If you do not agree with these Terms of Service or the Privacy Policy, please do not use our online store and Services.
1. Website Access and Account
By using our Services, you confirm that you are at least the age of majority in your jurisdiction of residence.
To use certain Services, including purchasing goods, you may be asked to provide certain information, such as your name, surname, email address, phone number, billing, payment, and delivery information.
You confirm that all information provided in our online store is true, accurate, current, and complete. You also confirm that you have the right to provide this information.
If you create an account in our online store, you are responsible for the security of your login credentials and for all activities carried out using your account.
You may not transfer, sell, assign, or otherwise allow another person to use your account without our prior written consent.
2. Our Products
We strive to ensure that the information about products provided in the online store is accurate, clear, and current.
However, product photos, colors, appearance, sizes, or other visual elements may slightly differ from the actual product due to the device used, screen settings, lighting, or other technical reasons.
Product descriptions, prices, availability, and other product-related terms may be changed at any time without prior notice.
We reserve the right to discontinue the supply of any product, limit the quantity of goods sold, or refuse to fulfill an order at any time if there are reasonable grounds for doing so.
3. Orders
By placing an order in our online store, you submit an offer to purchase the selected products under the terms valid at the time of order placement.
An order is considered accepted only when we confirm its acceptance. Before accepting and processing the order, payment must be received and confirmed.
If payment is not confirmed, is rejected, canceled, or cannot be processed due to technical reasons, the order may not be accepted or its fulfillment may be suspended until payment is successfully made by another available payment method.
Before placing an order, please carefully check all the information provided, including selected products, quantity, price, delivery address, contact details, and payment method.
If an order cannot be accepted, is modified, or canceled, we will endeavor to inform you by contacting you using the details provided during the order placement, such as email or phone.
Your purchases are subject to our Refund Policy, which you can find here: Refund Policy.
You confirm that the purchased products are for personal or household use, unless otherwise agreed with us in writing. Purchase of products for commercial resale or export without our consent is not permitted.
4. Prices, Currency, and Payment
All prices indicated in the online store are in euros (EUR), unless clearly stated otherwise.
Prices, discounts, promotions, and special offers may be changed without prior notice. The price applied to a product is the one valid at the time of order placement and is indicated in the order confirmation.
Our online store accepts the following payment methods:
- Swedbank electronic banking;
- SEB electronic banking;
- Luminor electronic banking;
- Citadele electronic banking;
- Šiaulių bankas electronic banking;
- Visa payment cards;
- MasterCard payment cards;
- Apple Pay;
- Google Pay.
Payments are made in euro currency. Payments are processed using the MakeCommerce.lt payment platform.
Payments in the e-shop are processed using the MakeCommerce.lt platform, which is managed by Maksekeskus AS, legal entity code 12268475, address Liivalaia 45, Tallinn 10145, Estonia.
For payment initiation, execution, and confirmation, your personal data required for payment may be transferred to Maksekeskus AS and other service providers involved in the payment transaction, including banks, card organizations, or payment method service providers.
When paying by card, a single transaction limit of up to 1000 EUR may apply, unless otherwise determined by the payment service provider or seller. If the order amount exceeds the applicable limit, the buyer may be offered another payment method or an individual payment solution.
The order begins to be fulfilled upon receipt of successful payment confirmation. Payment confirmation is usually received immediately after a successful transaction, but in some cases, it may take longer due to procedures applied by banks, card organizations, or payment service providers.
You agree to provide valid, accurate, and complete purchase, payment, and account information for all purchases made in our online store.
5. Delivery and Delivery Terms
Product delivery terms, deadlines, methods, and prices are indicated in the online store or at the time of order placement.
All specified delivery times are preliminary, unless clearly stated otherwise. We are not responsible for delivery delays caused by shipping carriers, parcel locker operators, customs procedures, force majeure circumstances, or other reasons beyond our control.
You must provide a correct and complete delivery address and contact details. If goods cannot be delivered or delivery is delayed due to incorrect data provided, the buyer is responsible.
When goods are handed over to the carrier, the risk of accidental loss, damage, or destruction passes to the buyer, to the extent permitted by applicable law.
6. Intellectual Property
All content presented in our online store, including, but not limited to, trademarks, texts, photographs, illustrations, graphic elements, product descriptions, design, logos, video material, and other information, belongs to Šilelis, UAB Sponge, their partners, or licensors.
This content is protected by copyright, trademark, and other intellectual property laws.
You are granted the right to use our online store only for personal, non-commercial purposes. Copying, distributing, modifying, publishing, transmitting, selling, or otherwise using the content on the website without our prior written consent is prohibited.
7. Third-Party Tools
Our online store may use third-party tools, services, or technologies that we do not directly control.
Such tools and services are provided according to the terms set by their providers. We are not responsible for the operation, availability, security, or content of third-party tools, except where responsibility is mandatory under applicable law.
By using such tools, you agree that their use may be governed by the terms and privacy policies of the respective third parties.
8. Third-Party Links
Our Services may contain links to third-party websites, platforms, or services.
We do not control such third-party websites and are not responsible for their content, accuracy, privacy practices, security, or operation.
Before using third-party websites or entering into transactions on them, we recommend that you familiarize yourself with their terms and privacy policies.
9. Relationship with Shopify
Our online store operates on the "Shopify" platform, which provides the technical infrastructure for e-commerce.
Nevertheless, all sales and purchases made in our online store are carried out directly between you and UAB Sponge / Šilelis.
By using our Services, you understand and agree that Shopify is not the seller and is not responsible for your and Šilelis' mutual purchase-sale relationship, including product quality, delivery, returns, or other issues related to purchased goods.
10. Privacy Policy
The processing of personal data is carried out according to our Privacy Policy, which you can find here: Privacy Policy.
The Privacy Policy explains what personal data we collect, for what purposes we use it, to whom it may be transferred, how long it is stored, and what rights you have.
Since our online store operates using the Shopify platform, certain of your personal data may also be processed by Shopify according to its applicable privacy policy.
11. Feedback and User Content
If you submit, upload, post, or otherwise transmit to us ideas, suggestions, feedback, reviews, comments, or other content, you confirm that you have the right to do so.
By submitting such content, you grant us the right to use, reproduce, edit, publish, distribute, and publicly display it to the extent permitted by applicable law.
You confirm that your submitted content does not violate the rights of third parties, is not illegal, offensive, misleading, defamatory, discriminatory, or otherwise inappropriate.
We reserve the right to remove or not display any user-submitted content if we believe it violates these Terms, laws, or the rights of third parties.
12. Errors, Inaccuracies, and Omissions
Our online store may sometimes contain errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping fees, delivery times, product availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions at any time, change or update information, and cancel orders if the information provided at the time of order was inaccurate.
If an error is noticed after your order has been placed, we may contact you and offer to clarify the order terms or cancel the order and refund the paid funds, if they have already been paid.
13. Prohibited Uses
By using our Services, you undertake to use them only for lawful purposes and in compliance with these Terms.
It is prohibited to use our Services:
- for unlawful, fraudulent, or malicious purposes;
- in violation of applicable laws or the rights of others;
- in violation of our or third parties' intellectual property rights;
- by providing false, misleading, or inaccurate information;
- by sending spam, viruses, malicious code, or other harmful content;
- by attempting to circumvent the website's security, payment, or access control measures;
- by collecting, storing, or tracking the data of other persons without legal basis;
- by disrupting the operation of the website, servers, networks, or Services.
If we determine that you have violated these Terms, we reserve the right to restrict, suspend, or terminate your access to our Services.
14. Automated Tools and Data Collection
Without our prior written consent, it is prohibited to use robots, automated tools, data collection tools, artificial intelligence agents, or other automated systems to access, copy, collect, index, or otherwise use the content of our online store.
We may implement technical measures to protect the website from automated access, unauthorized data collection, or other inappropriate use.
15. Termination of Contract
We may at any time restrict, suspend, or terminate your access to the Services if you violate these Terms, laws, or the rights of other persons.
You may stop using our Services at any time.
After any termination of the use of the Services, those provisions of the Terms that by their nature should survive will continue to apply, including provisions relating to liability, intellectual property, indemnification, and applicable law.
16. Warranties and Consumer Rights
We strive to ensure that our Services are provided properly, safely, and with high quality. However, we do not guarantee that the website will always operate without interruption, error-free, securely, or with complete accuracy.
Products are subject to consumer rights and warranties provided by law. No provision of these Terms limits your rights that cannot be limited under applicable law.
If a purchased product is of poor quality, damaged, or does not match the description, you have the right to contact us in accordance with applicable law and our Refund Policy.
17. Limitation of Liability
To the extent permitted by applicable law, UAB Sponge, Šilelis, our employees, partners, service providers, or licensors are not liable for indirect, incidental, special, or consequential damages arising from the use of our Services.
This limitation of liability does not apply in cases where the limitation of liability is prohibited by mandatorily applicable law.
No provision of these Terms cancels or limits the consumer rights granted to them under the current laws of the Republic of Lithuania and the European Union.
18. Indemnification
You agree to indemnify and hold harmless UAB Sponge, Šilelis, Shopify, our employees, partners, service providers, and related persons from reasonable claims, losses, costs, or liabilities arising from your breach of these Terms, violation of laws, or unauthorized use of the Services.
19. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law or replaced by a valid provision that best approximates the original intent.
The remaining provisions of the Terms shall remain in full force and effect.
20. No Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, the Privacy Policy, the Refund Policy, and other rules published on our website constitute the entire agreement between you and us regarding the use of the Services.
21. Assignment of Rights and Obligations
You may not transfer or assign your rights and obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations under these Terms if it does not contradict applicable laws and does not infringe your rights as a consumer.
22. Applicable Law and Dispute Resolution
These Terms of Service shall be governed by the laws of the Republic of Lithuania.
All disputes arising from these Terms, Services, or purchases in our online store shall be resolved through negotiation. If the dispute cannot be resolved amicably, it shall be resolved in accordance with the procedures established by the laws of the Republic of Lithuania.
Consumers also have the right to apply to the State Consumer Rights Protection Authority or use other dispute resolution measures provided for by law.
23. Headings
The section headings used in these Terms are for convenience only and shall not affect the interpretation of the Terms.
24. Changes to the Terms of Service
You can always review the most current version of the Terms of Service on this page.
We reserve the right to update, change, or supplement these Terms at any time by posting an updated version on our online store.
Your continued use of the Services after the publication of changes to the Terms implies your agreement with the updated Terms.
25. Contact Information
If you have any questions regarding these Terms of Service, you can contact us using the following details:
Trade Name: Šilelis
Company: UAB Sponge
Legal Entity Code: 302494020
Address: Žalgirio g. 131, Vilnius, LT-08217, Lithuania
Email: vilnius@silelis.com
Phone: +370 611 13 332
VAT Payer Code: LT100008112118
Šilelis – Lithuanian electronics tradition since 1973, creating an advanced home cinema experience that brings people together and inspires sharing moments.
Šilelis – Lithuanian electronics tradition since 1973, creating an advanced home cinema experience that brings people together and inspires sharing moments.